Data Protection Policy

AE99 Privacy Policy — Your Information Is Completely Safe

Find out exactly how your personal information is collected, used, and kept safe at ae99 — all presented transparently. We believe your privacy is a fundamental right.

Last Updated: January 2026
SSL Encrypted & Secured
Your data is never sold
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Following international standards
You're in Control

Our Core Privacy Principles

Ae99 respects every piece of information you share — find out here how we keep it that way.

Encrypted Data Storage

All your personal data and financial transactions on ae99 are secured with AES-256 encryption. No one can access your information without your permission.

Your Data Is Never Sold

Ae99 does not sell your personal data to any third party. Your information is used solely to provide our services — that is a commitment we stand by.

Your Own Control

You can view, update, or request deletion of your stored information at any time. Your data belongs to you.

Compliant with International Standards

Ae99 follows international data protection standards. Our privacy policy is built in full alignment with global privacy laws.

Cookie Transparency

We are fully transparent about our use of cookies. You can see exactly what each cookie does and have the option to disable any non-essential ones.

24/7 Privacy Support

The ae99 support team is always available to help with any questions or concerns about your data privacy. Reach out to our Help Center at any time.

1. Introduction

Welcome to ae99 — Bangladesh's trusted online Sports Betting and gaming platform. When you use ae99, certain personal information is shared with us. This privacy policy clearly explains what that information is, why we collect it, how we use it, and how we keep it secure.

By using ae99's website, mobile app, or any of our services, you are considered to have accepted this Privacy Policy. We encourage you to read it carefully. If any part is unclear, please contact our Help Center Contact us.

In brief: ae99 respects your information. We only collect what is necessary and never use it for anything beyond providing you with our services.


2. What Information We Collect

Ae99 collects three types of information:

Data Type Example Reason for collection
Identity Information Full name, date of birth, NID/passport number To complete account verification and KYC
Contact Information Mobile number, email address To register your account and send notifications
Financial Information BKash/Nagad/Rocket number, transaction history To process deposits and withdrawals
Usage Data Betting history, login times, preferred games To improve our services and deliver a personalized experience
Technical Information IP address, device type, browser, cookies To ensure security and prevent fraud

Ae99 does not collect any personal information beyond what is listed above. We always follow a minimum data collection policy.


3. How We Collect Information

Ae99 collects information through the following methods:

  • Directly from you: Information you provide through registration forms, KYC verification, support chat, or email.
  • Automatically: When you use ae99, technical information about your device, browser, and usage behavior is collected automatically.
  • Via Cookies: Our website uses cookies to remember your preferences and help us analyze site performance.
  • From Payment Partners: During deposits or withdrawals, the necessary transaction details are received from bKash, Nagad, or Rocket.

ae99 never collects information about you from social media or any external source unless you make that connection yourself.


4. How Your Information Is Used

Ae99 uses your information for the following purposes:

  • To create, manage, and secure your account
  • To process deposit and withdrawal transactions
  • To complete age and identity verification (KYC)
  • To inform you of bonuses and offers tailored to your preferences
  • To detect fraud and suspicious activity
  • To provide customer support and resolve issues
  • To comply with legal obligations
  • For anonymized analytics to improve our services

ae99 never shares your information with third parties for marketing or advertising purposes. You can request to opt out of ae99's promotional emails or messages at any time.


5. Who Your Information Is Shared With

Ae99 may share data with the following parties under limited circumstances and strict conditions:

  • Payment Provider: With mobile banking partners such as bKash, Nagad, and Rocket — strictly for processing transactions.
  • Law Enforcement: To meet legal obligations pursuant to a court order or valid government request.
  • Technology Service Providers: With server hosting or cybersecurity service providers — under strict confidentiality agreements.
  • Fraud prevention agencies: With international fraud prevention networks to investigate suspicious activity.

Outside of the necessary cases listed above, ae99 never sells, rents, or discloses your personal data to third parties without your permission.


6. Data Security Measures

Ae99 uses multi-layered security measures to protect your data:

  • SSL/TLS Encryption: All data transmissions are encrypted via HTTPS — no third party can intercept your information in transit.
  • AES-256 Storage Encryption: All sensitive data stored on our servers is protected with military-grade encryption.
  • Two-Factor Authentication (2FA): Adds an extra layer of security when logging in to your account.
  • Continuous Monitoring: Our 24/7 automated system monitors for suspicious activity and responds in real time.
  • Regular Security Audits: Systems are regularly audited by external cybersecurity experts.
  • Restricted access policy: Only authorized ae99 staff can access the data they need — not everyone.

Please note — no system on the internet is 100% secure. Keep your password strong and never share it with anyone.



8. Your Rights

Under ae99's privacy policy, you have the following rights:

  • Right to Know: You can request to see what information ae99 holds about you.
  • Right to rectification: If any of your information is incorrect, you may request a correction.
  • Right to Erasure: In certain circumstances, you may request that your information be deleted.
  • Right to restrict processing: You can restrict how your data is used for specific purposes.
  • Right to data portability: You may request your data in a portable, readable format.
  • Right to Object: You may object to your information being used in certain ways.
  • Right to Withdraw Consent: You may withdraw consent for optional data collection at any time.

To exercise any of these rights support@ae99.ws or send us an email at Help Center Contact us. We will respond within 30 business days.

In some cases, legal obligations or fraud prevention requirements may mean certain data cannot be deleted immediately. We will inform you of the reason if this applies.


9. Data Retention Period

Ae99 retains your information in accordance with the following policies:

  • Account Information: For the duration of your active account and a minimum of 5 years after closure (as required by law).
  • Financial Transaction Details: A minimum of 7 years, in compliance with anti-money laundering regulations.
  • KYC Documents: 5 years after verification is complete, or as required by law.
  • Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.
  • Support conversations: Retained for up to 2 years after a issue is resolved.

Once the designated retention period ends, your data is securely deleted or anonymized so you can no longer be identified.


10. Protection of Minors

Ae99 is a platform strictly for individuals aged 18 and above. We do not knowingly collect personal information from minors.

  • Age is verified at registration, and users under 18 are not permitted to create an account.
  • If a minor has registered by mistake, their account and data will be removed as soon as we are notified.
  • If you believe someone you know who is a minor is using ae99, please support@ae99.wsto let us know.

Responsible gaming is a core part of ae99's values. To learn more, visit our Responsible Gaming View the page.


11. Changes to the Privacy Policy

Ae99 may update this privacy policy as needed. When changes are made, here is what we will do:

  • The "Last Updated" date at the top of the page will be revised accordingly.
  • If significant changes are made, a notification will be sent to your registered email or mobile number.
  • For significant changes, a prominent banner will be displayed on the site to notify you.
  • Continued use of ae99 after any changes takes effect will be considered acceptance of the updated policy.

We recommend revisiting this page periodically to stay up to date with our latest policy.

To view a previous version of the privacy policy, support@ae99.wsto request a copy of a previous version.


12. Contact Us

For any questions, complaints, or requests regarding the privacy policy, please contact ae99:

  • Email: support@ae99.ws
  • Help Center: ae99.ws/help-center
  • Live Chat: Click the chat icon in the bottom-right corner of any page on the site
  • Response Time: Usually within 24 hours; up to 30 business days for complex matters

Your privacy matters to us. If you have any concerns, don't hesitate to get in touch — we're always here to help.

Join ae99 securely today

Enjoy betting on ae99 with your information fully protected. Our privacy policy is transparent and trustworthy — no hidden terms.

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