24/7 Bangla Support
AE99 Help Center — Answers to Any Question, Any Time
From opening an account to making a withdrawal — ae99's Help Center has answers for everything. Find what you need below or speak directly with our support team.
From opening an account to making a withdrawal — ae99's Help Center has answers for everything. Find what you need below or speak directly with our support team.
Ae99's support team is always here for you. Reach out whichever way works best for you.
Click the chat button in the bottom-right corner of any page. Average response time is under 2 minutes.
For detailed issues, send us an email. A full response will be sent within 24 hours.
Join ae99's official Telegram channel. Updates, bonus notifications, and support — all in one place.
Message us on WhatsApp for urgent issues — especially effective for payment-related problems.
Select a category below that matches your issue. Each one includes a detailed, step-by-step solution.
A complete guide covering account registration, email verification, profile updates, and password reset.
A complete guide on how to deposit via bKash, Nagad, Rocket, and bank transfer.
How quickly you receive funds, withdrawal terms and conditions, and what to do if something goes wrong.
Rules and usage guides for welcome bonuses, reload bonuses, cashback, and free bets.
Information on understanding odds, using the bet slip, in-play betting, cash out, and bet cancellation.
Guides on rules and strategies for Live Casino, slots, Andar Bahar, and other games.
KYC verification, two-factor security, account blocks, and reporting suspicious activity.
A complete guide to installing, updating, and troubleshooting the ae99 app on Android and iOS.
Deposit limits, self-exclusion, cooling-off periods, and help with gaming addiction.
The easiest way to deposit at ae99 in Bangladesh is via mobile banking. Use whichever you have — bKash, Nagad, or Rocket.
Start by logging in to ae99 with your username and password. If you're new, register first.
Click the "Deposit" button from the top menu or your profile, then choose your payment method.
Enter your deposit amount and mobile banking number correctly. Minimum ৳200.
Send money to the number provided by ae99. Save your transaction ID.
After a successful payment, funds will appear in your ae99 account within 5–15 minutes.
A quick overview of transaction speeds and limits for each payment method at ae99.
| Payment Methods | Type | Minimum | Maximum | Processing Time | Fee |
|---|---|---|---|---|---|
| bKash | Deposit | ৳200 | ৳50,000 | 5–15 minutes | Free |
| bKash | Withdrawal | ৳500 | ৳30,000 | 10–30 Minutes | Free |
| Nagad | Deposit | ৳200 | ৳50,000 | 5–15 minutes | Free |
| Nagad | Withdrawal | ৳500 | ৳30,000 | 10–30 Minutes | Free |
| Rocket | Deposit | ৳300 | ৳40,000 | 15–30 minutes | Free |
| Bank Transfer | Deposit | ৳1,000 | ৳2,00,000 | 1–3 hours | Free |
| Bank Transfer | Withdrawal | ৳1,000 | ৳1,00,000 | 1–24 Hours | Free |
Account verification (KYC) must be completed before making a withdrawal. Additional security checks may be required for large withdrawal amounts.
Account verification is an essential step for secure transactions at ae99. It keeps your account and funds protected. Once verified, you won't need to go through the process again.
Upload clear photos of both the front and back of your NID card. If the images are blurry or cropped, retake them.
Take a selfie holding your NID card. Both your face and the card must be clearly visible.
An OTP will be sent to your registered number. Use it to confirm your mobile number.
Verification is usually completed within 1–24 hours. For urgent cases, contact us via live chat.
The most common issues ae99 users face — and their quick fixes.
Click the "Forgot Password?" link on the login page. An OTP will be sent to your registered mobile number. Use it to set a new password.
Five consecutive incorrect password attempts will lock your account for 30 minutes. Wait for the time to pass and try again, or contact Live Chat for assistance.
Contact our support team to change your number. You will need to provide your NID for identity verification.
Wait up to 15 minutes. If it still hasn't arrived, contact us via Live Chat with your transaction ID and a screenshot. Most cases are resolved within 1 hour.
Withdrawals are rejected if the bonus wagering requirement has not been met or KYC is incomplete. Check the notifications in your account or ask our support team.
Contact us via live chat as soon as possible. Provide the transaction ID and amount. There is a chance we can resolve it.
Ae99 believes gaming should be a source of fun, not stress. That's why we offer a range of responsible gaming tools to help you stay in control at all times.
If you feel your gaming is getting out of control, use ae99's responsible gaming tools right away. There's no shame in it — in fact, it's the brave thing to do.
Set a maximum deposit limit on a daily, weekly, or monthly basis.
Temporarily suspend your account for anywhere between 1 day and 6 weeks.
For a long-term break, self-exclude for anywhere from 6 months to permanently.
Set a limit on how long you play in one session and receive reminders when you reach it.
Direct answers to the most frequently asked questions about ae99.
Ae99's support team is here for you 24/7. Reach us on live chat — average response time is 2 minutes.